This terms of use policy is valid as of February 28, 2026.
Tres Piedras is a Mexican company dedicated to the creation and sale of artisanal pieces made of volcanic stone, wood, copper, and Talavera, in direct collaboration with master artisans from different regions of Mexico.
This document describes the terms of use of the website https://trespiedras.mx, as well as any other digital platform operated by Tres Piedras, including sales channels such as Amazon.
By accessing or making a purchase on this site, the user accepts these Terms and Conditions in full. Anyone who does not agree with any of the terms set forth herein must refrain from using this site or completing a purchase.
Tres Piedras reserves the right to update this document at any time. Material changes will be communicated by notice on the website or by email to registered users. Continued use of the site after changes are posted implies acceptance of the updated terms.
Use of this website automatically grants you the status of User and implies your full acceptance of all guidelines and conditions included in these Terms.
The user represents that they are of legal age and have legal capacity to enter into purchase and sale agreements under the applicable laws in their country of residence.
Use of this website implies acceptance of these Terms of Use and the most current version of Tres Piedras’ Privacy Policy.
Use of this site also implies acceptance of the current Exchanges and Returns Policy, available at [link].
In general, access to the Tres Piedras website is free and does not require prior registration. However, to use certain features, the user may need to register by creating a user account with a username and an access password.
It is the user’s responsibility to provide only correct, authentic, valid, complete, and up-to-date information, and not to disclose their username and password to third parties.
The user agrees not to use this website for purposes other than informational browsing and making legitimate purchases. Use of the site for fraudulent activities, unauthorized reproduction of content, or any action that interferes with the technical functioning of the platform is prohibited.
Posting any content by the user on this website, including messages and comments, implies a non-exclusive, irrevocable, and irreversible license for its use, reproduction, and publication by Tres Piedras on its website, internet platforms and applications, or even on other platforms, without any restriction or limitation.
Products sold by Tres Piedras are artisanal pieces handmade by Mexican master artisans using natural materials: volcanic stone, wood, copper, and Talavera.
Due to their nature, each piece presents individual variations in texture, porosity, material tone, dimensions, and surface finish. These characteristics do not constitute manufacturing defects; they are the direct result of the artisanal process and are part of the product’s inherent value.
Tres Piedras publishes representative photographs of its products. Images are intended to illustrate the style, materials, and overall finish of each piece, and may not match every detail of the specific item the customer receives.
Each product description includes the relevant functional and material characteristics. The customer accepts these conditions at the time of purchase.
To make a purchase on the Tres Piedras site, the user must:
Select the desired product and add it to the shopping cart.
Provide the required shipping information, ensuring it is correct and complete.
Select an available payment method.
Confirm the order.
Once the order is confirmed, the user will receive a confirmation email with a summary of the purchase. This email does not constitute a guarantee of immediate product availability, since each piece may be subject to production lead times or inventory availability.
Tres Piedras reserves the right to cancel an order in the event of an error in the published price, inventory depletion, or any circumstance that prevents fulfillment. In such case, the user will be notified and the full amount paid will be refunded.
All prices published on the website are expressed in Mexican pesos (MXN) unless expressly indicated in another currency, and include Value Added Tax (VAT) when applicable under Mexican law.
For purchases made from the U.S. or Canada, prices may be shown in U.S. dollars (USD). The exchange rate applied may vary depending on the payment processor and the user’s bank.
Accepted payment methods are those available and indicated in the purchase process at the time of the transaction. Tres Piedras does not store bank card data; payment processing is carried out through certified platforms.
If a transaction is declined or cannot be completed, the order will not be confirmed. The user must restart the process or contact their banking institution.
Tres Piedras ships within Mexican territory and, on a limited basis, to destinations in the United States and Canada.
Delivery times are estimates and may vary depending on product availability, geographic distance, and the conditions of the contracted shipping carrier. Tres Piedras does not guarantee exact delivery dates.
Shipping cost is calculated during the purchase process and depends on the destination, weight, and package dimensions.
For international shipments to the U.S. and Canada, the user is responsible for import taxes, customs duties, and any additional charges determined by the authorities of the destination country. Tres Piedras assumes no responsibility for delays or holds caused by customs processes.
Once the order has shipped, the user will be sent a tracking number. Tres Piedras is not responsible for delays, loss, or damage caused directly by the carrier, although it will facilitate the corresponding claim process when possible.
For the procedure to report products damaged in transit, deadlines, and required evidence, please consult the Exchanges and Returns Policy.
The conditions applicable to exchanges, returns, and warranty for manufacturing defects are governed by Tres Piedras’ Exchanges and Returns Policy].
Such policy is an integral part of these Terms and Conditions and must be read together with this document.
Tres Piedras will not be liable for indirect, incidental, special, or consequential damages arising from use of the website, to the extent permitted by applicable law.
Tres Piedras’ total liability to the user, for any cause and under any legal theory, will not exceed the amount actually paid by the user for the purchase giving rise to the claim.
Nothing in this section is intended to limit or exclude rights that applicable consumer-protection laws recognize as non-waivable. In the event of a conflict between these clauses and such rights, the consumer’s rights under applicable law will prevail.
Tres Piedras does not guarantee continuous and uninterrupted availability of the website. The site may be temporarily unavailable due to maintenance, updates, or force majeure.
These Terms and Conditions are governed by the applicable laws of the United Mexican States.
For the resolution of any dispute arising from use of this website or the commercial transactions carried out on it, the parties expressly submit to the jurisdiction of the competent courts of Zamora, Michoacán, Mexico, waiving any other venue that might correspond to them due to their present or future domiciles. For users located in the U.S. or Canada: the commercial relationship with Tres Piedras is governed by Mexican law. By accepting these terms, the user acknowledges and accepts this condition.
Information about your use of this website may be collected through cookies. Cookies are pieces of information that are stored directly on the device you are using. Cookies allow information to be collected such as the browser type, time spent on the website, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security protection, to facilitate navigation, display information more efficiently, and personalize your experience when using this website, as well as for online tracking. We also collect statistical information about website use to continuously improve our design and functionality, to understand how the website is used, and to help you resolve relevant issues.
If you do not want your information to be collected through cookies, most browsers have a simple procedure that allows you to automatically refuse cookies, or gives you the option to accept or refuse the transfer of a specific cookie (or several) from a particular website to your computer. However, this may create inconveniences in your use of the website.
The settings you choose may affect your browsing experience and the functionality that requires the use of cookies. In this regard, we disclaim any responsibility for consequences arising from limited operation of this website caused by disabling cookies on your device (inability to set or read a cookie).
All content on the Tres Piedras website—including, without limitation, texts, photographs, logos, illustrations, graphic designs, and the brand’s visual system—is the intellectual property of Tres Piedras or its collaborators and licensors.
Use of this site does not grant the user any rights over such content. Reproduction, distribution, modification, or commercial use without prior written authorization from Tres Piedras is expressly prohibited.
Product images show representative pieces. Since each piece is handmade, there may be differences in texture, tone, or shape compared to the published photographs. These variations are inherent to the artisanal process and do not constitute inaccuracy in the product description.
This website may contain, from time to time, hyperlinks that will redirect you to websites of our partners, advertisers, suppliers, etc. If you click on any of these links to any of these sites, remember that each site has its own privacy practices and that we are not responsible for these policies. Please review those policies before submitting any personal data to those sites.
We are not responsible for the data collection, use, and disclosure policies and practices (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or application provider, social media store, operating system, internet service provider, or device manufacturer, including the Personal Data you disclose to other organizations through the applications, in connection with such applications, or posted on our social media. We recommend that you inform yourself about the privacy policy and terms of use of each website visited or service provider used.
Operation of this website is for an indefinite term.
The entire website or any of its sections may be closed, suspended, or interrupted unilaterally by Tres Piedras at any time and without prior notice.
During use of this website, certain personal data will be collected and processed by Tres Piedras and/or the Partners. The rules regarding the processing of Tres Piedras’ personal data are set forth in the Privacy Policy.
If you have any questions about the terms of use, please contact us by email at [email protected].
