| Section | Content |
|---|---|
| Our Products | Catalog, materials, dimensions and artisanal origin. |
| Ordering Process | How to place, confirm and cancel an order. |
| Shipping Options | Available carriers, delivery times and methods. |
| Payment Methods | Cards, OXXO, installments and invoicing. |
| Shipping | Destinations, costs, tracking and international orders. |
| Returns and Exchanges | Exchange policy, warranty and refunds. |
| Special Orders | Wholesale, distributors, custom orders and B2B. |
| Care and Use | Seasoning, cleaning, heat use and wood care. |
| Our Brand | Artisans, ethical practices, location and social media. |
| Contact | Support channels, WhatsApp, email and hours. |
We create molcajetes and accessories handcrafted in volcanic stone, wood, copper and talavera. Each piece is the result of work by master artisans from different regions of Mexico, using techniques passed down from generation to generation. Our materials come from Jalisco, Michoacán, Guanajuato, Puebla, Guerrero and Morelos.
We currently offer five models in our catalog:
Prices are listed in Mexican pesos (MXN) and include VAT. For purchases from the U.S. or Canada, prices are displayed in U.S. dollars (USD). For Spain, in euros (EUR).
The square molcajete measures 8 × 8 inches (20.3 × 20.3 cm) with an approximate height of 12 cm and a weight of 6.5 kg. The round molcajete has a 9-inch diameter (22.8 cm) with a capacity of 1 liter of salsa.
Each piece is hand-carved from natural volcanic stone. Variations in porosity, tone, grain and dimensions are inherent to the artisanal process: they are not defects, they are the artisan's signature. The photographs on the site show representative examples of each model.
The volcanic stone in our molcajetes comes from Jalisco, Michoacán, Guanajuato and Puebla. The 8" square molcajete with talavera is made in San Lucas Evangelista, Jalisco. The decorative talavera is from Puebla. The wood in our pieces comes from Guerrero and Morelos. When a product combines materials from different origins, we specify each one in its product page.
Yes. No Tres Piedras piece is produced with industrial machinery. Every molcajete goes through chisel carving, polishing and review by a master artisan. If it says Tres Piedras, it was made by hand.
Yes. All molcajetes include their volcanic stone tejolote.
Currently, the products available in our catalog are the molcajetes you'll find on the site. We plan to introduce new products in volcanic stone and wood. To stay informed, subscribe to our newsletter or follow us on social media.
Go to trespiedras.mx, select the product, add it to your cart and begin checkout. The process will guide you step by step: first it will ask for your email and shipping details, then the shipping option available for your zip code, and finally the payment method. You will receive a confirmation email with your order summary within minutes.
It is not required. You can complete your purchase as a guest. Creating an account lets you track your orders and streamline future purchases.
Cancellation is possible as long as the order has not yet been dispatched. Contact us at [email protected] or via WhatsApp at +52 351 351 5831 with your order number. If the order has already shipped, cancellation is not possible; in that case our Returns and Exchanges Policy applies.
You will receive a confirmation email with your order details and order number. If you cannot find it in your inbox, check your spam folder or contact us to verify.
We currently do not have a physical store or in-person sales locations. All our products are available exclusively at trespiedras.mx.
We work with Estafeta, FedEx, DHL and others for domestic shipments, in various service levels depending on your location and preference. The options available for your zip code are shown automatically when you enter your address during checkout, along with the cost and estimated delivery time.
During checkout, after entering your zip code, the system will display the carrier options available for your area: standard, express, home delivery or pickup at a nearby location. Select the one that best fits your needs. Shipping cost and estimated time update in real time based on your selection.
Yes, depending on your location, a nearby pickup point option may be available. This option will appear in the shipping selector if there is coverage in your area.
No. Estimated delivery times consider business days only. Weekends and public holidays are not included in the calculation shown at checkout.
We accept the following forms of payment:
All payments are processed through certified platforms. Tres Piedras does not store your card data at any time.
When you select OXXO as your payment method, the system generates a barcode with a reference number and exact amount to pay. You have 5 days to make the payment at any OXXO location before the code expires. Once paid, keep your receipt. The order is confirmed automatically when payment is processed.
Yes. When paying by credit card, an installment selector is available during checkout. The options shown depend on your card's issuing bank.
Prices in Mexico are charged in Mexican pesos (MXN). For purchases from the United States or Canada, the charge is made in U.S. dollars (USD). For Spain, in euros (EUR). The exchange rate applied may vary depending on the payment processor and your bank.
Yes. The payment process is protected with standard encryption. The checkout displays the badge "100% Secure Purchase." Your card data is processed by certified payment platforms; Tres Piedras does not have access to that information.
Yes. During checkout you will find the "Billing Information" section. Activate the option "Invoice as a company/legal entity" to enter the corresponding tax details before confirming your order.
We ship to Mexico, the United States, Canada and Spain.
Delivery time depends on the carrier selected and the destination. When choosing your shipping option at checkout, the system will display the estimated time in business days for each available service in your area.
Shipping cost is calculated automatically when you enter your zip code during the purchase process. The amount varies based on your location, the selected shipping method and the package weight.
Yes, with the exception that some carriers occasionally have temporary restrictions in certain areas. If you have questions about coverage in your municipality, contact us via WhatsApp before purchasing: +52 351 351 5831.
Once your order is dispatched, you will receive an email with a tracking number. The tracking link corresponds to the carrier assigned to your shipment.
For shipments to the U.S., Canada and Spain, the customer is responsible for import taxes, duties and any charges determined by the authorities in the destination country. Tres Piedras is not responsible for delays or holds at customs.
If the carrier officially declares the package lost and the shipment is covered by insurance, we will arrange a reshipment at no additional cost once the loss is confirmed. If the package is returned to our facility due to failed delivery attempts, you may request a second shipment by covering the new shipping cost, or a refund for the product value. Contact us within 5 business days of the notification.
We accept exchange requests only when the product arrives physically damaged at the time of delivery. Returns are not processed for change of mind, incorrect model selection, wear from use, or for the natural variations inherent to a handmade artisanal product.
You have 5 business days from the delivery date to notify us. Send your report to [email protected] or via WhatsApp at +52 351 351 5831 with the following information:
Without visual evidence we are unable to proceed.
Once the damage is validated, you may choose between an exchange for the same model (or one of equal price available in the catalog) or a store credit coupon for the value of the product. Return shipping and re-dispatch costs are the customer's responsibility.
Monetary refunds apply only in two situations: cancellation before dispatch (while the order is in "pending shipment" status) or a validated manufacturing defect. The refund is processed through the original payment method within up to 10 business days, depending on the issuing bank.
Yes. We offer a limited 15-calendar-day warranty from the date of receipt, covering structural material failures (internal cracks, defective finish, failed material bond) that are not visible when the package is opened. If the defect is validated, you may choose a product replacement or a refund of the amount paid.
If the estimated return shipping cost exceeds 50% of the product's value, a physical return will not be required. With photographic or video evidence of the damage, we will issue a store credit coupon for the full value without the need to return the piece. Contact us before sending anything to determine whether this condition applies.
30 business days from the issuance notification. Valid for a single purchase; cannot be combined with other active discounts or promotions.
Yes. We handle wholesale orders. To request a quote, contact us at [email protected] or via WhatsApp at +52 351 351 5831 with the approximate volume and models you're interested in.
Yes, we evaluate distribution partnerships. Write to us at [email protected] with information about your operation, distribution area and interest. We will follow up to explore whether there is an opportunity to work together.
Yes, we handle custom orders by size. If you need a molcajete with dimensions different from those in our standard catalog, we can quote it. Contact us with the specifications you have in mind.
Yes, we serve corporate clients and businesses in the gastronomy and hospitality sectors. For information on commercial terms for businesses, write to us at [email protected].
At this time, trespiedras.mx is our only official sales channel. Stay tuned to our social media for any updates.
Yes. Every volcanic stone molcajete requires an initial seasoning process before first use. This process removes stone residue and prepares the surface for contact with food. The steps are as follows:
That grayish color is stone residue. When the salt retains its natural tone, the molcajete is ready to use.
For everyday cleaning, rinse the molcajete with cold water and gently scrub with a natural-bristle brush to remove residue. Avoid soap or detergent: volcanic stone is porous and can absorb chemical agents that affect the flavor of food.
After each use, let it dry completely in a ventilated area. Do not store it while still wet.
The molcajete should not be washed in a dishwasher.
Volcanic stone is a porous material that can absorb the aromas of ingredients. With proper seasoning and regular use, the stone develops its own character that enriches preparations. To reduce odors, rinse with cold water and let dry completely in a ventilated area after each use.
Pure volcanic stone molcajetes (without talavera or decorative coatings) can be used with heat. Molcajetes with talavera, paint or any other decorative material are not designed for use over direct flame, stovetop or oven, as heat can damage the decorative finishes.
Talavera from Puebla is a high-resistance ceramic material selected for functional use. It is designed to withstand contact with food, condiments and everyday handling. As with any artisanal ceramic, avoiding strong impacts extends its useful life.
Yes. Both volcanic stone and talavera are food-safe materials. The artisanal process does not involve treatment with toxic substances.
Tres Piedras wood pieces come from Morelos and Guerrero, crafted by artisans who know the material well. To preserve their natural character, we recommend cleaning them at least once a week as follows:
With this care, the wood maintains its tone, texture and that natural aroma inherent to the material. Avoid excess water and detergents. Store pieces away from direct heat sources.
We collaborate with master artisans from different regions of Mexico for volcanic stone work, and from Puebla for talavera. Their stories, techniques and communities are a central part of Tres Piedras' identity. You can meet them in the Artisans section of our website.
We work directly with the workshops, without intermediaries. We pay prices agreed upon in dialogue with each master artisan, respect the production timelines their craft requires, and do not impose industrial manufacturing rhythms. We are in the process of obtaining formal fair trade certifications that will institutionally support what we already practice every day.
Our operations are coordinated from Zamora, Michoacán, Mexico. The master artisans' workshops are located in different regions of the country.
In the About Us section of the site you will find the history of Tres Piedras, its collaborative model and the principles that guide every decision. Our blog publishes editorial content about the materials, the artisans and the cultural context of each piece.
Find us as @trespiedrasmx on Instagram and as Tres Piedras on Pinterest. There we share the artisanal process, inspiration for the table and home, and the stories behind each piece.
You can contact us through the following channels:
Via WhatsApp we respond the same day, generally within 1 to 2 hours during support hours. By email, the response arrives within a maximum of 24 hours or the next business day. We do not offer support on weekends or public holidays.
Didn't find the answer you were looking for? Write to us directly.
trespiedras.mx | [email protected] | +52 351 351 5831
